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Upsells, Upgrades, And Building Customer Trust | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in June
Roger Dooley

Today, I arrived at the counter of a rental car company that I don’t normally use. They happened to have a far better deal than my usual company was offering for that date and location. I was greeted immediately, and the counter person found my reservation immediately. Other rental counters looked far more chaotic, and I was congratulating myself on a wise choice.

http://www.forbes.com/sites/rogerdooley/2014/06/19/upsells-upgrades/
 

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